Terms and Conditions
Privacy Policy
We take your privacy seriously. We will only use your shipping and billing address, and contact information:
- To communicate with you about your order
- To fulfill your order
We will never send you unsolicited communications, sell or otherwise disclose your personal information except as necessary for the delivery of your order. We hate SPAM too!
Payment options
We offer secure credit card payment options through companies you know and trust: PayPal, Stripe and ApplePay. You can pay by Visa, MasterCard, Discover, American Express and more. Our payment processing partners keep your payment information secure, and we do not store, retain or have access to your credit card data directly at any point. Stored cards are supported securely by all of our payment providers.
PrOCESSING TIME
We will ship orders out as soon as possible, but this will not always be the same day as your order. In general, please allow 2-3 business days for processing time.
You will receive an email confirming your order shortly after you have placed it, also be sure to check your spam folder. This is especially important because if you have not received the order confirmation email you also will not receive the email with your shipment and tracking information.
MISSING OR DAMAGED PACKAGES
Orders are shipped to the delivery address noted in the customer order.
Once delivery confirmation is received we are not responsible for locating or refunding the cost of your order If your package is lost or stolen. However, we understand the disappointment and frustration of these situations and are happy to help you by providing you with tracking notes in our system or other possible solutions.
If your package arrives damaged, please contact us and include photos of the damage.
If a package is returned or rejected, you will be contacted and you will be responsible for re-shipment postage.
Claims for non-receipt of orders must be made within 30 days of order date. Claims made after 30 days, or after the expiration of tracking information, are ineligible for replacement or refund.
SUBSCRIPTIONS
For subscription plans, customer is responsible for maintaining a valid form of payment and a valid address for recurring billing and shipments. We are not responsible for fulfilling orders if payment method is declined for any reason. In addition customer is solely responsible for maintaining and updating the shipping address on file for subscription orders. We are not responsible for reshipment of orders delivered to an invalid or defunct address. Refunds will not be granted for orders sent to the address on file for which customer no longer receives mail or delivery service.
CANCELLATIONS
Due to the perishable nature of our products we cannot accept returns on our dates or other opened food products. We do accept cancelations on a limited basis. You may request a cancelation within 1 hour of purchase, or before your order has been processed.
If you are not completely satisfied with your purchase, you may contact us to request a refund within 14 days of delivery. Proof of product defect will be required. We do not refund orders based on individual preferences for date moisture as dates are a naturally dry fruit and moisture varies. Sugaring is not a product defect and occurs naturally in soft dates like ours. Shipping charges are not refundable and you are responsible for return shipping to us. You must request a return and receive authorization prior to shipping your order back to us.
STANDARD US SHIPPING
We offer standard US shipping for a flat fee of $9.99 for Continental US orders (flat fee shipping is not available for HI, AK, PR and other US territories). Our standard shipping service is USPS Ground Advantage which arrives in 2-5 business days (excluding order processing time). We also offer several options for domestic shipping including USPS Priority Mail and Priority Mail Express. While the estimates for transit time are usually accurate, only overnight (Priority Mail Express) packages have guaranteed arrival dates. Occasionally we may ship by Fedex or UPS ground. Recipient must have a valid USPS address for delivery, or a P.O. Box if applicable. Buyers may upgrade to UPS or Fedex by contacting us and paying any additional postage required for these services.
INTERNATIONAL SHIPPING
We offer international shipping through the US Postal Service and FedEx. Please understand that the listed timeframes are average delivery times only and are not guaranteed by the shipper. International Shipments can sometimes take anywhere from 2 to 4 weeks. The buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. We are not responsible for delays or damage due to customs. You may be assessed taxes, customs and carrier fees on the item(s) shipped by your country, which we cannot calculate in advance. Buyers are responsible for any customs and import taxes that may apply. Packages returned to us for failure to pay the required duties will not be refunded.
CARRIER DELAYS AND LATE PACKAGES
In rare cases packages may take longer to arrive than expected. Carrier delays due to weather or other causes beyond the carrier’s control, misrouted mail, or carrier errors can and do occur all of which are beyond our control. We will make every effort to assist you in locating late or stalled packages including filing missing mail requests on your behalf. However, in the case of late packages we are not responsible for shipping duplicate orders due to carrier delays, or for issuing refunds resulting from carrier delays.
Questions about your order?
Please contact us if you have any problems with your order.